Refunds
When there is a refund
- Withdrawal within 14 days: a refund of what you paid, with a proportionate deduction for the service already used if you asked to start and ticked the express waiver. See Right of withdrawal.
- Defective or non-conforming service: if Vanari, the eSIM or the satellite wifi do not work as described and we are unable to fix the problem within a reasonable time, you are entitled to have it repaired, to a price reduction, or to terminate the contract and receive a refund, in accordance with the applicable consumer law (the Consumer Rights Act 2022 in Ireland).
- Duplicate or mistaken charge: we refund it as soon as we have checked it.
- Founder: like any subscription, refunds are governed by this page; the 100 places are counted by confirmed subscription.
When there is not
- Cancelling a subscription stops future renewal, but the period already paid for and used is not refunded by that fact alone, outside the cases above.
- Third-party data (prices, availability of aires) is indicative and does not by itself give any right to a refund.
How to ask
Write to hola@vanari.ie from your account email, with the reason and proof of purchase. We reply within a reasonable time.
How and when it is paid
Without delay and, for withdrawals, no later than 14 days from when we receive your notice, using the same means of payment. If you bought on Google Play or the App Store, the refund may be processed by the store, within its timescales.